Insurance Work
Insurance Claims, Bellevue Your car, your choice of repairer. We handle the rest.
Most insurance policies let you choose your own repairer, so you don't have to use the shop your insurer suggests. Bring the claim to us and we'll deal with the insurer for you.
Crashes are stressful enough without learning insurance jargon. Tell us what happened, give us your claim number (or we'll help you start the claim), and we'll handle the assessments, photos and paperwork with your insurer directly.
We do the repair to proper standard regardless of who's paying, and we keep you in the loop, not on hold.
- Help starting and managing your claim
- We deal directly with your insurer's assessor
- Genuine and approved parts as specified
- Not-at-fault and third-party claim guidance
Areas we cover for insurance claims
Insurance Claims, common questions
Do I have to use the repairer my insurer recommends?
In most cases, no. Check your policy: unless you chose a 'preferred repairer only' policy at a discount, most policies let you nominate your own licensed repairer. Tell your insurer you're nominating Swan City Smash Repairs in Bellevue and we'll take it from there.
What do I need before contacting you about a claim?
Just your details and photos of the damage. A claim number helps but isn't required, we can guide you through lodging the claim if you haven't yet.
Who pays my excess and when?
Your excess is set by your policy and is usually paid when repairs are completed. If you're not at fault and can identify the other driver, you generally won't pay an excess, ask us and we'll explain how it applies to your claim.
Will you keep me updated during the repair?
Yes. You'll get a clear timeframe when the job is booked and we'll contact you if anything changes once we're into the repair.